Troubleshooting

Diagnose a Barman installation

You can gather important information about the status of all the configured servers using:

barman diagnose

The diagnose command output is a full snapshot of the barman server, providing useful information, such as global configuration, SSH version, Python version, rsync version, PostgreSQL clients version, as well as current configuration and status of all servers.

The diagnose command is extremely useful for troubleshooting problems, as it gives a global view on the status of your Barman installation.

Requesting help

Although Barman is extensively documented, there are a lot of scenarios that are not covered.

For any questions about Barman and disaster recovery scenarios using Barman, you can reach the dev team using the community mailing list:

https://groups.google.com/group/pgbarman

or the IRC channel on freenode: irc://irc.freenode.net/barman

In the event you discover a bug, you can open a ticket using GitHub: https://github.com/EnterpriseDB/barman/issues

EnterpriseDB provides professional support for Barman, including 24/7 service.

Submitting a bug

Barman has been extensively tested and is currently being used in several production environments. However, as any software, Barman is not bug free.

If you discover a bug, please follow this procedure:

• execute the barman diagnose command

• file a bug through the GitHub issue tracker, by attaching the output obtained by the diagnostics command above (barman diagnose )

Warning

Be careful when submitting the output of the diagnose command as it might disclose information that are potentially dangerous from a security point of view.